Clinical Applications Specialist – Raleigh, NC Market

Employment Type: Full-time

Position Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Clinical Applications Specialist, you will be responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

Responsibilities

A typical day in this role will include:

• Provide technical and clinical training, education, and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and/or Refractive Surgical Device products.
• Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
• Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
• Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
• Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
• Refer inquiries related to unapproved uses of technologies.
• Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians in cooperation with Medical Safety, as appropriate.
• Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support, and troubleshooting.
• Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
• Provide constant feedback to R&D via approved communication plan on clinical performance of products.
• Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
• Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as requested by Clinical Applications management.
• Assist with convention demonstrations as deemed appropriate by management per SOPs.
• Achieve clinical certifications to meet requirements and scope of responsibilities.

Key Requirements/Minimum Qualifications

• Education: Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc. +6 yrs; M.S. +0 yrs).
• Language: The ability to fluently read, write, understand, and communicate in English.
• Experience: 2 Years of Relevant Experience.
• Travel Requirements: 85%
• Relocation assistance: No
• Sponsorship available: No

Preferred Experiences

• Clinical experience in Ophthalmology.
• COT Designation (Certified Ophthalmic Technician).
• Experience in Refraction/Refractometry and knowledge of A-Scans, Biometry.
• Experience with Refractive LASIK surgical Devices.

Company Information

How you can thrive at Alcon:

• See your career like never before with focused growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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