Solutions architecture manager at Writer

San Francisco, California, United States

Writer Logo
$244,500 – $280,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, TechnologyIndustries

Requirements

  • 4+ years of management experience leading leaders responsible for scaling a highly effective pre-sales (solutions architecture) organization
  • Strong experience leading a customer-facing technical pre-sales solutions architect or Sales Engineering team for a fast-scaling organization (combination of startup and seasoned company experience preferred)
  • Experience delivering AI, ML, NLP solutions for clients across multiple industries
  • Experience working with a Sales team to drive GTM motions and architecting or deploying cloud-native solutions
  • Experience with coaching, performance reviews, career development conversations, as well as hiring and evaluating candidates
  • Fundamental knowledge of theory and practice of Machine Learning, AI, NLP, and Large Language Models (LLMs)
  • Comfortable working with Python

Responsibilities

  • Empower and enhance the capabilities of the solutions architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements
  • Collaborate with colleagues in the sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers
  • Act as executive technical sponsor for WRITER's strategic customers
  • Develop mechanisms to analyze market signals to influence WRITER's product roadmaps
  • Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow
  • Answer technical questions from customers on WRITER's technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users
  • Establish and maintain strong relationships throughout the sales-cycle with our customers' technical and executive staff
  • Demonstrate WRITER's value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies WRITER's culture
  • Transform our approach to facilitating customer evaluations and proofs of concept
  • Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey
  • Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation

Skills

Solutions Architecture
Generative AI
AI Technologies
Data Technologies
Proof-of-Concept
Technical Leadership
Customer Engagement
Sales Collaboration

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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