[Remote] Manager, Solutions Engineering at LaunchDarkly

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, DevOps, TechnologyIndustries

Requirements

Proven 5+ years experience leading a presales field engineering team, focusing on defining, developing and managing customer demos and evaluations
Familiarity of MEDDIC / Command of the Message or similar qualification framework
Deep understanding of DevOps industry trends and tooling
Excellent leadership, communication and interpersonal skills with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements
Travel up to 30%

Responsibilities

Supervise day-to-day activities of Solutions Engineers, ensuring timely and effective support of sales opportunities
Collaborate with the Sales team to coordinate customer demonstrations and respond to technical inquiries
Provide input to improve internal tools, processes, and documentation based on frontline experience and feedback
Support onboarding and skill development through coaching and shadowing
Conduct performance reviews and support career development through individual plans
Partner with Recruiting to participate in interviews and support hiring efforts
Serve as a liaison between the Solutions Engineering team and cross-functional teams to escalate customer feedback

Skills

Key technologies and capabilities for this role

Solutions EngineeringPresalesTeam ManagementCustomer DemosProof of ValueMEDDICCommand of the MessageDevOpsLeadershipSales CollaborationTechnical DemonstrationsOnboardingPerformance ReviewsHiring

Questions & Answers

Common questions about this position

What is the pay range for this Manager, Solutions Engineering position?

Target pay ranges for Level M3 vary by geographic zone: Zone 1 (San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle) is $240,000 - $330,000; Zone 2 (Irvine, LA, etc.) is $216,000 - $297,000; Zone 3 (all other US locations) is $204,000 - $281,000. Exact compensation may vary based on skills, experience, and location.

What benefits are offered for this role?

Benefits include Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

Is travel required for this position, and how much?

The role requires travel up to 30%.

What qualifications and skills are required for this role?

Candidates need 5+ years leading a presales field engineering team, familiarity with MEDDIC/Command of the Message or similar, deep understanding of DevOps trends and tooling, excellent leadership, communication, and interpersonal skills, and the ability to thrive in a fast-paced environment.

What does LaunchDarkly's company culture emphasize?

LaunchDarkly operates from a place of high trust and transparency, with a talented and diverse team focused on helping DevOps teams build better software faster.

LaunchDarkly

Feature management platform for software developers

About LaunchDarkly

LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.

Oakland, CaliforniaHeadquarters

2014Year Founded

$321.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.

Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.

Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.

Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.

Risks

Competition from Harness, acquiring Split.io, threatens LaunchDarkly's market share.

Guardian Edition's complexity may confuse customers and complicate sales.

Expansion into the EU region may increase operational costs and regulatory scrutiny.

Differentiation

LaunchDarkly offers advanced feature flagging and experimentation capabilities for progressive delivery.

The platform supports EU data residency, enhancing compliance for European clients.

LaunchDarkly integrates feature management with CI/CD pipelines for seamless software delivery.

Upsides

LaunchDarkly's Galaxy Product Release enhances personalized user experiences and feature optimization.

The appointment of Claire Vo as CPO is expected to drive platform innovation.

Recognition as a Strong Performer by Forrester boosts LaunchDarkly's market credibility.

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