Solution Navigator at MRI Software

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Financial Services, Real EstateIndustries

Requirements

Curious, resourceful, and driven to solve problems
Energized by fast-paced, varied work
Natural communicator who cares about customer experience
Ready to grow with a supportive, mission-driven team
Preferences
SQL experience
Familiar with property management or software industry
Understand basic accounting concepts

Responsibilities

Be the primary point of contact (Chief Case Office) for diverse clients across financial and property management industries
Tackle a wide range of questions, technical issues, and unique challenges
Listen to and empathize with clients to understand their needs
Troubleshoot creatively to solve problems efficiently
Deliver a consistent, professional, and positive experience every time

Skills

Key technologies and capabilities for this role

SQLTroubleshootingCustomer SupportProblem SolvingCommunication

Questions & Answers

Common questions about this position

What benefits does MRI Software offer?

MRI Software provides medical coverage options and HSA benefit, competitive 401k plan, Parental Leave Program, 20 days PTO plus observed Holidays and 16 hours of Flexi time a year, Tuition Reimbursement, and two weeks of work from anywhere in the world.

What is the company culture like at MRI Software?

MRI Software values passion, integrity, and inclusion mixed with fun, encourages employees to be their whole self, and features collaborative teams that share knowledge and celebrate wins, along with employee-led groups like Diversity, Equity and Inclusion committee.

What skills are preferred for the Solution Navigator role?

Preferences include SQL experience, familiarity with property management or software industry, and understanding basic accounting concepts.

What qualities make a strong candidate for this position?

Strong candidates are curious, resourceful, and driven to solve problems; energized by fast-paced, varied work; natural communicators who care about customer experience; and ready to grow with a supportive team.

Is remote work allowed in this role?

The job offers flexibility to work from anywhere in the world for two weeks out of the year, but full remote policy details are not specified.

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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