Solution Engineer at Gong.io

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Revenue Intelligence, SaaSIndustries

Requirements

8+ years of experience in Solutions Engineering, Field Engineering, Sales Engineering, or similar roles
Strong full-stack engineering skills, and experience writing production-level code
Proven ability to communicate complex technical solutions clearly to both technical and non-technical stakeholders
Experience working directly with Sales, Partnerships, or Go-To-Market teams to support and close strategic deals
A track record of collaborating with product and engineering teams to influence product direction based on customer needs
Comfortable working with senior business leaders and C-level stakeholders
Willingness to travel for key client meetings (10–20%)
Prior experience in SaaS and/or revenue technology is highly preferred

Responsibilities

Partner with Sales and Account Management to support customers integrating with Gong’s platform
Collaborate closely with the Partnerships team to enable successful partner integrations
Engage with customers and partners to deeply understand their technical architectures, challenges, and goals—then propose and implement Gong solutions
Provide ongoing technical support and consultation to strategic accounts, ensuring successful deployment and long-term value realization
Act as a voice of the customer by sharing feedback and insights with product and engineering teams to influence roadmap priorities
Serve as a technical expert and trusted advisor throughout the sales and post-sales journey

Skills

Key technologies and capabilities for this role

integrationstechnical architecturecustomer supportsales engineeringpartnershipsproblem-solvingAPIsRevenue AIGo-To-Marketconsultation

Questions & Answers

Common questions about this position

What experience level is required for this Solution Engineer role?

The role requires 8+ years of experience in Solutions Engineering, Field Engineering, Sales Engineering, or similar roles.

What technical skills are needed for this position?

Candidates need strong full-stack engineering skills and experience writing production-level code.

Is this role remote or based in a specific location?

This is the first Field Engineer position in New York, indicating it's based in New York with 10-20% travel for key client meetings.

What communication skills are important for this job?

The role requires proven ability to communicate complex technical solutions clearly to both technical and non-technical stakeholders, along with excellent people skills.

What makes a strong candidate for this Solution Engineer position?

Strong candidates have experience working with Sales, Partnerships, or GTM teams to close deals, collaborating with product teams to shape direction, and comfort engaging with C-level stakeholders.

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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