Solution Architect at Gong.io

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

4+ years selling/scoping/positioning professional services packages
7+ years in a Professional Services or consulting organisation
Experience in scoping, sizing, and negotiating structured SOW’s
Experience in a fast paced, fast-growing & dynamic environment
Experience with various architectures (Web, Cloud, Integration) and methodologies
Experience with or knowledge of various API & data integration approaches
Experience with SaaS applications that support Enterprise business processes
Possess CRM experience or knowledge (Salesforce.com or Dynamics preferred)
Understanding and experience in sales strategy
Attention to detail and ability to prioritize and plan effectively
Strong ability to interface at a senior level with ease
Excellent communication, interpersonal skills, and eloquent writing skills
Excellent presentation skills
Willingness to travel

Responsibilities

Work collaboratively with our account executives and sales engineering teams to appropriately position our consulting services to Gong Customers
Map Customer business objectives and use cases to the correct implementation package(s)
Drive functional and technical discovery in order to create and negotiate Statements of Work (SOW) and change orders that deliver desired customer outcomes
Engage with Legal to develop all client facing agreements
Present implementation, optimisation, and managed services recommendations
Collaborate with our Partners to ensure we are delivering successful outcomes
Promote, educate and position Professional Services as a paid offering both internally and externally
Grow services revenue for new and existing clients
Expand and grow business relationships with new clients, existing clients, and internal Gong Sales team
Execute plans to increase Services offerings, promote exposure and identify key market opportunities and growth areas
Maintain product expertise across the Gong product line, API’s, and integrations

Skills

Solution Architecture

Professional Services

Consultative Selling

SOW Creation

SOW Negotiation

Customer Discovery

Technical Discovery

Implementation Strategy

Sales Engineering Collaboration

Revenue Operations

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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