[Remote] Solution Account Manager at Adobe

New Zealand

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Strong interpersonal skills and a desire to work in a dynamic, fast-paced environment
Articulate with a consultative approach to addressing business problems
Proven ability to establish rapport and trust with internal and external stakeholders at various levels of seniority
Exceptional emotional intelligence in crafting and delivering effective communications tailored to the audience
Strong presentation skills, with experience presenting to large audiences or cross-functional groups
A proven track record of exceeding revenue-based quotas in complex, fast-changing environments
Expertise in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape
The ability to identify trends in customer business models and uncover key customer issues
Proactive problem-solving skills and the ability to orchestrate internal and external teams to resolve challenges
Strong critical thinking and persistence in addressing customer concerns

Responsibilities

Actively lead the adoption, usage, and success of a portfolio of DX Growth customers
Bring value to customers by consulting on key business objectives and developing customer-centric success plans to track progress toward goals
Address complex issues through in-depth analysis, data evaluation, and collaboration
Build and grow multi-level relationships within top accounts, becoming a trusted partner and delivering communications suitable for senior-level contacts
Engage with clients to understand their use cases for Adobe solutions, encouraging innovative utilization
Lead and track health and retention efforts for accounts, coordinating with managers, support, consulting, operations, and finance to drive resolution and outcomes
Develop expertise in Digital Marketing and the Adobe Digital Experience platform to articulate business value effectively
Work cross-functionally with external customers, partners, and internal teams

Skills

Account Management

Customer Success

Consultative Selling

Data Analysis

Stakeholder Management

Retention Strategies

Adoption Management

Business Consulting

Relationship Building

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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