Software Support Engineer (Adaptive Planning) at Workday

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Finance, Enterprise SoftwareIndustries

Requirements

5+ years’ experience in a Support related role with 2+ years’ experience as a support engineer, preferred in an enterprise software product
Experience managing highly escalated cases across multiple enterprise customer accounts
Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language
Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
Proactive, empathetic, team player who is responsive to customer needs and concerns
Have attention to detail and deep understanding of support best practices
Experience collaborating with internal development and/or QA teams, acting as a customer advocate
Previous experience or knowledge of finance and/or financial planning software applications or integrations
Technical skills: Web Services / API, ETL, Pentaho, Integration Implementation or Support, Jenkins & Git, K8s and Docker, ELK / any log aggregation tool, JavaScript
Local to the Pune area, or willing to relocate to Pune
Expected to work from the office at least 50% of the time
Typical shift from 8am - 5pm IST
Participate in on-call rotation to provide after-hours support when needed

Responsibilities

Managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning, Reporting, and Integration products
Making sure that customers get timely updates
Working closely with product development and support analyst teams to help customers find workarounds and solutions to product issues

Skills

Key technologies and capabilities for this role

SaaSCustomer SupportSupport EngineeringFinancial PlanningReportingIntegrationProgrammingTicket Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This position is based in the Workday Pune office, with candidates expected to work from the office at least 50% of the time. Candidates should be local to Pune or willing to relocate, and the typical shift is 8am-5pm IST with on-call rotation.

What technical skills are required for this role?

Candidates need 5+ years in a support role with 2+ years as a support engineer in enterprise software, working knowledge of Linux, SQL, DBMS, and programming languages like Java, .NET, or C#, plus experience managing escalated cases.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, emphasizing collaboration, bold ideas, genuine care, and supporting employees with trust, growth tools, and long-term investment.

What makes a strong candidate for this Software Support Engineer role?

The ideal candidate has SaaS support experience, enjoys customer interaction, understands programming, has excellent analytical and communication skills, and can solve complex problems with workarounds.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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