Software Support Analyst (UK Hours) at MRI Software

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, SoftwareIndustries

Skills

Key technologies and capabilities for this role

SQLSQL DevelopmentSQL DiagnosisTroubleshootingCustomer SupportCommunication

Questions & Answers

Common questions about this position

What is the work location and remote policy for this role?

The position is hybrid, based at the Cape Town office with 3 days of remote work per week, and requires working UK hours from 09:00 to 17:30, Monday to Friday.

What are the key skills required for the Software Support Analyst position?

Key requirements include written knowledge and experience with SQL, ability to develop, diagnose, and resolve SQL issues, understanding of core SQL functions, strong communication skills, troubleshooting skills, and teamwork abilities.

What benefits does MRI Software offer?

Benefits include office breakfasts, quarterly lunches, virtual social events, Medical Aid Scheme, Personal Pension Plan, and employee-led groups like DEI committee, Women and Allies, and Pride Event Group.

What is the company culture like at MRI Software?

The company emphasizes a flexible working environment, team collaboration, socialisation, and employee engagement through hybrid work, social events, and employee-led groups.

What should I highlight in my application for this role?

Highlight your SQL knowledge and experience, ability to develop and diagnose SQL queries, customer support exposure, strong communication and troubleshooting skills, and teamwork abilities to stand out.

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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