Software Implementation Consultant - US Remote (PST or MST) at PerfectServe

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Technology, SaaSIndustries

Requirements

Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
Troubleshooting, analytical, and problem solving skills
Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
Strong work ethic
1+ years experience in a software implementation role
Bonus: experience with SQL or other relational databases
US based remote position; currently reside in Mountain or Pacific Time Zones only
Located within the western portion of the US and willing to participate in a 24/7 on-call rotation

Responsibilities

Develop and maintain product expertise and a deep understanding of our clients and their workflows
Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs

Skills

Key technologies and capabilities for this role

product expertiseclient onboardingsoftware configurationanalytical skillstroubleshootingrelationship managementscheduling workflowsclinical communications

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a US remote position specifically for candidates in PST or MST time zones.

What skills are required for this role?

Required skills include the ability to quickly learn the Lightning Bolt product, troubleshooting, analytical and problem-solving skills, strong interpersonal skills to establish and maintain relationships, and the ability to think through novel challenges, juggle multiple tasks in high-pressure situations, and drive results.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at PerfectServe?

PerfectServe emphasizes growth with an 88% growth rate, a collaborative environment involving teamwork with Project Managers, Account Executives, and Customer Success Managers, and a mission-driven focus on improving patient care and clinical workflows.

What makes a strong candidate for this role?

A strong candidate demonstrates the ability to quickly learn products, strong troubleshooting and analytical skills, excellent interpersonal abilities for building client relationships, and can handle novel challenges and multiple tasks under pressure.

PerfectServe

Healthcare communication and collaboration solutions

About PerfectServe

PerfectServe offers communication and collaboration solutions tailored for the healthcare industry, including secure messaging, provider scheduling, and nurse communication. Its platform ensures that critical information reaches the right healthcare providers at the right time, enhancing patient care and operational efficiency. Unlike its competitors, PerfectServe emphasizes HIPAA compliance and customizability for healthcare organizations. The company's goal is to improve patient outcomes and streamline workflows for hospitals and medical practices.

Knoxville, TennesseeHeadquarters

1999Year Founded

$34.9MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Internal Advancement Opportunities

Risks

Integration complexities with existing systems can hinder broader deployment of PerfectServe's solutions.

Cost concerns and need for more user adoption support are areas for improvement.

Competitive pressure from vendors like TigerConnect and symplr with simpler deployments.

Differentiation

PerfectServe offers a comprehensive platform for secure healthcare communication and collaboration.

The company is recognized for its advanced provider scheduling solution, Lightning Bolt.

PerfectServe's Unite platform integrates communication, scheduling, and patient engagement in one solution.

Upsides

Partnership with Five9 enhances hospital contact centers, improving patient experience and efficiency.

Recognition in Gartner Magic Quadrant highlights PerfectServe's strong market position and growth potential.

Lightning Bolt Scheduling is top-rated, boosting PerfectServe's competitive edge in healthcare scheduling.

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