Software Engineering Manager, Sustaining Engineering - Shanghai at Kong

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, API ManagementIndustries

Requirements

5+ years of managing maintenance or support teams and obsessing over customer experience
Experience doing reviews, hiring, compensation
Experience managing remote teams and distributed workforce
Demonstrated leadership of Engineering teams
On-premise, cloud and hybrid product background
Proven customer relationship skills
Business fluent English language skills both written and verbal
Solid technical expertise for Linux systems troubleshooting and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other
Experience managing customer-facing, engineering support roles and breadth of experience across infrastructure, internal tooling, platforms, and on-premise products

Responsibilities

Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation
Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA
Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers
Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes, debugging distributed services
Organize and manage your teams to fit constructively into the org as a whole and help the company succeed
Set and manage expectations with other engineering teams, senior management, and external stakeholders
Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews

Skills

Key technologies and capabilities for this role

Technical LeadershipEngineering ManagementAPI GatewayTechnical SupportProduct MaintenanceOn-Premise DeploymentHybrid CloudCustomer Engagement

Questions & Answers

Common questions about this position

What is the salary for this Software Engineering Manager position?

This information is not specified in the job description.

Is this role remote or based in a specific location?

This information is not specified in the job description.

What technical skills are required for this role?

The role requires solid technical expertise for Linux systems troubleshooting and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other, and a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.

What is the company culture like at Kong?

Kong offers an amazing team and culture, is Great Place to Work Certified in 2020 & 2021, and emphasizes collaboration, innovation, and employees having a great experience.

What makes a strong candidate for this position?

Strong candidates have strong technical leadership, experience managing customer-facing engineering support roles, leadership in organizing complex problem resolution, and the ability to challenge and grow engineers, even if they don't meet every criterion.

Kong

API management and connectivity solutions provider

About Kong

Kong focuses on API management and connectivity, providing tools that help businesses manage, secure, and optimize their APIs for software communication. Its main product, Kong Gateway, is a fast API gateway that can handle up to 50,000 transactions per second, while Kong Konnect offers a SaaS platform for API management and Kong Mesh manages microservices. Kong stands out by combining open-source technology with enterprise solutions, allowing free access to core features and offering premium services for businesses. The company's goal is to enhance developer productivity, security, and performance for a diverse range of clients in a rapidly growing market.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$334.7MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees