Software Engineering Manager - Madrid based at Aircall

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

(Not specified in job description)

Responsibilities

Define the technical vision and roadmap aligned with business goals and customer needs
Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
Ensure system reliability, availability, and performance through robust monitoring and alerting systems
Work with product, operations, and customer success teams to deliver holistic solutions
Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
Use customer feedback and analytics to guide product enhancements and iterative improvements
Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
Adhere to security best practices and regulatory requirements
Leverage emerging technologies and tools to maintain a competitive edge

Skills

Software Architecture

Technical Vision

Roadmap Planning

Team Mentoring

Recruiting

System Reliability

Monitoring Systems

Alerting Systems

Technical Debt Reduction

Security Best Practices

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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