Software Engineer III – Full Stack Customer Care Technology

Employment Type: Full time

Position Overview

Join Walmart as a Software Engineer III – Full Stack Customer Care Technology within our Global Technology EBS team. Your work will impact over 240 million global customers. Walmart is a Fortune #1 company, but more importantly, it's a place where you can feel comfortable bringing your whole self to work. A career at Walmart offers the opportunity to tackle complex challenges with a focus on a kinder way of life, extending beyond our stores into areas of belonging, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

Walmart’s Enterprise Business Services (EBS) is a group of seven exceptional teams delivering world-class technology solutions and services that profoundly impact every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

As a Software Engineer III – Full Stack Customer Care Technology, you will own complex development initiatives to modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end, while also mentoring team members and driving best practices.

About the Team

Our customer care team is dedicated to providing exceptional, cutting-edge agent tools for our customer care business. We have developed a home-grown CRM solution tailored to our specific needs, giving us an edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable our agents to deliver top-notch customer care that sets us apart.

What You'll Do

• Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.
• Participate in code quality initiatives through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues and guide root cause analysis.

What You Will Bring

• 3+ years of experience in full stack software development.
• Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.
• Strong backend experience with Java, Spring Boot, REST API design, and microservices.
• Experience in building distributed systems with Kafka or other messaging frameworks.
• Cloud experience (preferably Azure) and a deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Solid grounding in data structures, algorithms, and software architecture.

Preferred Qualifications

• Familiarity with CRM platforms or customer support tools.
• Experience with containerization (Docker, Kubernetes) and observability tools.

Company Information

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include:

• Medical, vision, and dental coverage.

Financial benefits include:

• 401(k)
• Stock purchase
• Company-paid life insurance.

Paid time off benefits