Software Engineer, Product Engineering (Senior, Staff+)
Kustomer- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Agent Enablement team is responsible for ensuring our 2000+ customer service agents have the right tools, in the right place, at the right time in order to support Affirm's millions of customers. Composed of three teams and 25 engineers located throughout North America, we are a diverse and passionate team that is applying the latest Generative AI technologies to deliver a world class experience for our customers and agents.
Provides buy now, pay later financing solutions
Affirm offers point-of-sale financing solutions as an alternative to traditional credit cards. It allows consumers to make purchases and pay over time through installment plans, often without hidden fees or deferred interest. Affirm partners with merchants to integrate its payment solutions into online and in-store shopping experiences, using user-friendly plugins and APIs. The company generates revenue from interest and fees on loans to consumers, as well as fees from merchants for offering its financing options. Affirm also provides a merchant dashboard for transaction processing and promotional tools to help businesses market these financing options effectively. The goal of Affirm is to empower consumers with flexible payment options while providing value to merchants in the e-commerce and retail markets.