TrueML

Software Engineer II, Communications

Mexico, Indiana, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Software, FintechIndustries

Engineer II - Communications Team

Why TrueML?

TrueML is a mission-driven financial software company dedicated to creating better customer experiences for distressed borrowers. We believe consumers want personal, digital-first experiences that align with their lifestyles, especially when managing finances. TrueML leverages machine learning to engage customers digitally and adapt strategies in real-time based on their interactions. Our team comprises inspired data scientists, financial services industry experts, and customer experience enthusiasts building technology to serve individuals by recognizing their unique needs and preferences, aiming to ensure no one is excluded from the financial system.

About the Team

As an Engineer II on the Communications team, you will contribute to our mission by applying your strong technical and analytical skills to develop and extend our communication platform, which supports millions of communications daily. You will collaborate with various communication channels and vendors to optimize communication delivery. Additionally, you will work closely with our product and data science teams to contribute to our proprietary outreach strategy.

Summary / Daily Responsibilities

An Engineer II engages in a variety of tasks depending on their team's focus, including:

  • Streaming and microservices development
  • A/B testing implementation
  • Data modeling and delivery
  • Internal tool building

The primary focus, regardless of daily tasks, is on delivering high-quality, maintainable code. At this level, engineers are honing their technical skills and may begin to explore areas beyond their immediate tech stack, focusing on stack-agnostic patterns and architectures. Contributions extend beyond completing tickets to brainstorming new ideas, identifying inefficiencies, and influencing team workflows.

Key Activities:

  • Writes high-quality, clean, concise, well-tested code.
  • Builds highly scalable distributed services with guidance from senior staff.
  • Contributes to documentation, including code docs, wikis, and release plans.
  • Participates in architecture and/or implementation decisions within the team.
  • Participates in a 24/7 on-call rotation, providing timely response and resolution to production issues.

Requirements

  • Bachelor’s degree or equivalent experience with 2-5 years of relevant experience.
  • Understanding of system architecture and programming paradigms.
  • Ability to learn new technical areas and ship code independently.
  • Proficiency in a codebase area (e.g., back-end, service) and with Golang and/or Python.
  • Demonstrates continuous learning, improvement, and the ability to suggest/implement technical solutions.
  • Ability to communicate assumptions, opportunities, risks, and complex systems to diverse audiences.
  • Ability to scope/estimate stories, communicate limitations, and manage time effectively.
  • Ability to own and deliver tasks, understand domain scope, and handle production issues.
  • Ability to self-direct work, gather context, and consider code observability, maintainability, and efficiency.
  • Ability to document and refactor code, and follow standards/procedures.
  • Ability to collaborate with cross-functional teams, participate in recruiting, and engage in team activities.

Employment Type

  • Full-time

Salary

  • $48,000 - $61,000 a year

Work-Life Benefits

  • Unlimited PTO
  • Medical benefit contributions in congruence with local laws and type of employment agreement.

Company Information

TrueML is a dynamic group of subject matter experts with a passion for change, crafting solutions to significant problems daily. We offer an opportunity to do impactful work and make a difference.

Our Dedication to Diversity & Inclusion

TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions, making us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender.

Skills

Software Development
Microservices
Data Modeling
A/B Testing
Machine Learning
Communications Platform
API Integration
Financial Software
Customer Experience
Problem-Solving
High-Quality Code
Maintainability

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters
2013Year Founded
$199.9MTotal Funding
VENTURE_UNKNOWNCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.
Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.
TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.
Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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