Software Engineer

San Francisco, California, United States

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$150,000 – $300,000Compensation

Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, AI & Machine LearningIndustries

Position Overview

Location Type: Hybrid (SF & NY Offices)
Job Type: Full-Time
Salary: $150K - $300K

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. We provide solutions for workforce management, BPO collaboration, and AI-powered issue resolution, uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe.

This role offers the opportunity to take ownership of technical direction, provide leadership and mentorship to a team, and drive key project initiatives within a rapidly growing company.

Requirements

Experience: 5+ years of experience in software engineering as an individual contributor in a full-stack environment.
Leadership Experience: 1+ years of experience leading a team of engineers as a technical lead or senior team member responsible for the technical direction of a project.
Production Experience: Significant experience working in production environments and understanding the ramifications of technical design and decision-making.
Product Sense: Demonstrated ability to work with product and design teams to translate ambiguous problems into technical stories.
Technical Leadership: Ability to make well-thought-through technical trade-offs and experience leading code reviews or design conversations.
Mentorship: Experience mentoring and coaching other engineers, leading to demonstrable improvement in their abilities.

Responsibilities

Technical Architecture & Implementation: Lead the technical architecture and implementation on significant new projects and features.
Project Scope & Guidance: Help scope projects and advise the design, product management, and leadership teams on the technical details.
Technical Mentorship: Provide technical mentorship to the engineering team and advise on systems design, engineering best practices, and managing technical debt.
Code Reviews & Problem Solving: Participate in design and code reviews and be a go-to person to unblock technical challenges for the team.
Subject Matter Expertise: Serve as the subject matter expert for your team or project, providing guidance to internal partners and customers.

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees