SMB Account Manager at Playground

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Child Care, EdTech, SaaSIndustries

Requirements

Minimum 2+ years of experience in a customer success, account management, or related role within a SaaS company, specifically serving SMB clients
Proven track record of managing book of business
Strong upsell abilities, to identify and execute growth and expansion strategies with current customers
Must have carried a quota
Experience in contract renewals
Excellent verbal and written communication and interpersonal skills
Strong problem-solving abilities and a proactive approach
Proficiency with CRM software and customer success tools
Adaptability and working independently as part of a team in a fast-paced startup

Responsibilities

Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts
Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth
Prioritize What Matters: Strong judgment is key, spot and act where your time will make the biggest difference
Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio
Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value
Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system
Seize the Opportunity: If you see a problem, solve it. If you see an opportunity, run with it

Skills

Account Management

Customer Success

Relationship Management

Churn Reduction

Product Adoption

Customer Support

SaaS

Strategic Thinking

Playground

Platform for hosting and sharing virtual events

About Playground

PlaygroundApp.com provides a platform for creators and cultural makers to host and share virtual events and experiences, ranging from operas to raves. The platform connects people globally, allowing users to discover and participate in cultural events from anywhere. It serves artists, musicians, and cultural enthusiasts, helping them reach wider audiences and monetize their events. PlaygroundApp operates in the growing virtual events market, offering a curated selection of experiences that cater to diverse interests. The company generates revenue through ticket sales, subscription fees, and partnerships, supporting both free and paid events to engage a broad user base.

New York City, New YorkHeadquarters

2019Year Founded

$3.3MTotal Funding

SEEDCompany Stage

VR & AR, EntertainmentIndustries

11-50Employees

Risks

Emerging competition from platforms like Saakuru Labs could divert attention from Playground.

User adoption may be challenging if Playground doesn't differentiate from existing platforms.

A shift back to in-person events could reduce demand for virtual experiences.

Differentiation

Playground offers a unique blend of virtual and cultural arts events.

The platform connects global audiences through shared cultural experiences.

Playground supports both free and paid events, catering to diverse user preferences.

Upsides

Increased demand for hybrid events expands Playground's audience reach.

AI-driven content curation can enhance user engagement on Playground.

5G technology improves Playground's livestream quality and interactive features.

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