Customer Support Specialist II - Field based remote with 50% travel -…
AbbottSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instruments, Laboratory EquipmentIndustries
Requirements
Candidates should possess a high school diploma or equivalent, and preference will be given to applicants with 0-1 year of experience in a laboratory setting. Fluency in English is required, along with strong communication skills, customer service orientation, and proficiency in operating handheld scanners and the Microsoft Office suite.
Responsibilities
The Site Specialist I will conduct on-site program replenishments and disbursements, perform stockroom duties including receiving, put-away, and cycle counts, carry out laboratory services such as chemical inventory receipt/reconciliation, and deliver direct shipment orders to end users. They will proactively communicate customer concerns, analyze and maintain reports, collaborate with cross-functional teams, apply Practical Process Improvement methodologies, and address customer concerns within established timeframes, while also demonstrating computer proficiency and adhering to safety protocols.
Skills
Microsoft Office Suite
Handheld Scanners
Chemical Inventory
Cycle Counts
Customer Service
Communication Skills
Report Analysis
Practical Process Improvement
Computer Proficiency
Safety Protocols
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees