Site Reliability Engineer at SugarCRM

Solihull, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Relationship Management, SoftwareIndustries

Requirements

The ideal candidate should possess a Bachelor’s degree in Computer Science or a related field, or equivalent experience, along with 3-5 years of experience in configuration management suites such as Terraform, Chef, Ansible, Puppet, or CI/CD. They should have a strong understanding of networking, VPCs, proxies, and CDNs, as well as experience with cloud resource provisioning through API/CLI and Linux OS fundamentals. Furthermore, the candidate requires a basic understanding of Kubernetes, experience creating views and alerts using tools like Grafana and Greylog, and proficiency in programming/scripting languages including Shell, Go, Python, and Ruby.

Responsibilities

This Site Reliability Engineer will build resilient and fault-tolerant systems and architecture, add automation and CI/CD to the infrastructure, foresee potential problems and risks, and push the team to containerize monoliths for independent scaling. They will also be responsible for continually learning and sharing knowledge, being available during incidents to restore order, and collaborating with cross-functional teams, participating in standups, and conducting blameless postmortems.

Skills

Site Reliability Engineering

Infrastructure

Automation

CI/CD

Containerization

System Monitoring

Troubleshooting

Scalability

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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