Site Reliability Engineer

About sales-i UK Ltd., a SugarCRM Company

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Impact You’ll Make In The Role

• Build resilient, fault-tolerant, auto-healing systems and architecture throughout our infrastructure to ensure maximum usability for our clients.
• Add automation, continuous integration, and delivery (CI/CD) to the infrastructure and products, ensuring that we’re adding safety every step of the way.
• Foresee problems and risks with the creation of, and operating the infrastructure, adding tests, measurements, and alarms where you see the optimal opportunity.
• Push your team and those around you to containerize and unwind monoliths to ensure that each piece of the system can scale independently.
• Bring your thirst to learn and your unnatural curiosity to bear by continually asking why and building systems, tools, and automation to make running the complex routine.
• Share what you’ve learned with us and have a desire to keep learning as we work through projects.
• Be available when the inevitable goes awry to help bring order from the chaos.

Qualifications

• Bachelor's in CS or related field (or equivalent experience)
• 3-5 years of experience
• Configuration management suites (Terraform, Chef, Ansible, Puppet, CI/CD)
• Networking, VPCs, proxies, CDNs
• Cloud resource provisioning through API/CLI
• Linux OS fundamentals (packaging, patching, configuration, triage)
• Kubernetes basic understanding, service-reprovisioning, CLIs
• Experience creating views, alerting from systems like Grafana, Greylog
• Artifact building (containers, machine images, life-cycle management)

You’ve worked with

• Atlassian tools (JIRA, Confluence)
• Hybrid Office Schedules
• Blameless Postmortems
• On-call rotations
• Cross-functional teams, standups, and plans
• Programming/scripting in: Shell, Go, Python, Ruby
• Unquenchable Curiosity
• SaaS experience preferred, or working in multi-product groups

Salary

£49,000 - £57,000 a year

Our Approach to Hiring

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources