Site Reliability Engineer (AU Fintech, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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₱1,200,000 – ₱1,680,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

At least 4 years of experience in supporting and debugging web applications (especially Laravel-based systems)
Hands-on experience with AWS services like EC2, RDS, S3, Redis, CloudWatch, and SQS
Knowledge in automating deployments and managing infrastructure through pipelines and tools like Terraform or CloudFormation
Familiarity with observability tools (e.g., Datadog, OpenTelemetry) and strong skills in handling system incidents and root cause analysis
Experience maintaining applications built with Laravel Framework – Ability to debug and support web apps efficiently
Nice to have: Exposure to Agile Environments – Familiarity with Agile methodologies and workflows (e.g., sprints, standups)
Nice to have: AWS Certification (Developer, SysOps Administrator, or DevOps Engineer)

Responsibilities

Provide operational support and engineering solutions for core systems and Laravel-based applications
Monitor and maintain system stability, reliability, and performance using tools like Datadog or OpenTelemetry
Troubleshoot and resolve incidents, conduct root cause analysis, and prepare post-incident reports
Collaborate with developers, testers, DevOps, and business stakeholders to resolve support-related issues
Automate infrastructure and deployment tasks using CI/CD pipelines and infrastructure as code
Maintain and update technical documentation, internal processes, and a knowledge base of known issues and improvements

Skills

Laravel

AWS

EC2

RDS

Redis

CloudWatch

SQS

Terraform

CloudFormation

Datadog

OpenTelemetry

CI/CD

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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