Site Manager at Deliveroo

Lake Country, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Grocery Delivery, LogisticsIndustries

Requirements

Exceptional drive and entrepreneurial spirit
Ability to lead through your team and work closely with site team and multi-site manager
Ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in
Demonstrate operational excellence by meeting KPI targets and constantly seeking to improve

Responsibilities

Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals
Lead by the Deliveroo values and ensure your team follows suit
Develop, train and motivate all employees to achieve ambitious targets
Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve
Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation
Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership
Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment
Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines
Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements
Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards
Participate in relevant meetings ensuring contribution and clear communication where appropriate
Monitor customer feedback seeking opportunities to improve the customer experience
Maximise customer satisfaction, optimise productivity and achieve site personnel costs, maintain strong stock accuracy, tightly control inventory and minimise all wastage
Create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure operation remains safe, legal and compliant

Skills

Site Management

Operations Management

Team Leadership

Customer Satisfaction

Productivity Optimization

Cost Management

Grocery Operations

Order Picking

Inventory Management

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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