Shop Service Supervisor -Birmingham, AL at Andersen Corporation

Birmingham, Alabama, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Equipment ServicesIndustries

Requirements

High school diploma or GED
1+ year of lead/supervisor experience
2+ years of mechanical experience with heavy equipment
Great Additions: 2+ years of experience managing technicians
Great Additions: Ability to pass MVR
Great Additions: 2 year technical degree
Great Additions: Automotive, heavy equipment, shop environment experience
Great Additions: Thorough knowledge of electrical theory for power and controls
Great Additions: Familiarity with utility equipment
Great Additions: Operations Experience
Great Additions: Previous experience running a Service Department
Great Additions: Understanding of OSHA/ANSI standard
Great Additions: Strong organizational and prioritizing skills
Great Additions: Thorough understanding of the financials for a service company
Great Additions: Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills
Great Additions: Customer focused, with good interpersonal and communication skills, both verbal and written
Great Additions: Collaborative leadership skills
Great Additions: SAP experience

Responsibilities

Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support
Ensure professionalism and a high customer service standard
Expedite service orders and calls, if necessary
Sell repairs and follow up work
Track and follow up on leads brought in by field operatives (technicians and inspectors)
Develop quotes in a timely manner
Schedule preventive maintenance and repair activities on equipment
Resolve customer issues and complaints
Complete, process and route appropriate paperwork
Provide a high level of communication with both Customer and Office
Perform service work to assist with overflow and emergencies, as needed
Source difficult to find parts
Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order
Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results
Enter data into SAP database as necessary and utilize MS Office applications
Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones
Manage and plan daily job scheduling, providing excellent service to area customer base
Manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization

Skills

Team Management

Job Scheduling

Customer Service

Budgeting

Cost Control

Profit Maximization

People Development

Service Orders

Preventive Maintenance

Equipment Repair

Parts Procurement

Quote Development

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free