Shoe Care Specialist - Houston Galleria at Nordstrom

Houston, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Basic math, organization, and written communication skills
Previous shoeshine experience; preferred minimum 1-2 years
Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
Ability to work independently, with little or no day-to-day direction
The ability to embrace a flexible working schedule based on business needs
Physical ability for continuous movement for 2-4 hours at a time, including frequent bending, twisting, squatting, flexing, and reaching
Frequent use of hands for grasping, fine manipulation, pushing, and pulling
Ability to perform physical activities such as stooping, bending, kneeling, squatting, and crouching to shine and clean shoes
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Responsibilities

Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
Ensure the shine stand is organized and ready to deliver on customer expectations
Shine shoes; provide consultation on care of shoes and minor repair on shoes
Utilize store technology to answer phones, check out customers and properly record customer information
Meet department and individual productivity goals
Communicate supply needs in a timely manner to manager
Maintain accurate records of shoe care transactions and record tips daily
May flex into other shoe stock and cleaning tasks when needed

Skills

Shoe shining

Customer service

Shoe repair

Store technology

Basic math

Organization

Written communication

Relationship building

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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