Servicio a Cliente para Videojuegos, únicamente soporte escrito(Pool de talento) at Keywords Studios

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Video GamesIndustries

Requirements

Excellent written communication skills
Ability to perform multiple tasks simultaneously
Ability to adapt to a changing environment
Excellent customer service skills
Ability to perform tasks while receiving instructions
High school diploma completed (desirable)
Must reside in CDMX or Edomex
Basic understanding of the English language (for internal use)
1 year of experience in a contact center

Responsibilities

Provide written customer support to players
Assist players with account issues and product inquiries
Resolve player problems through chat, email, and ticket systems
Maintain a high level of customer satisfaction
Adapt to changing priorities and tasks

Skills

Key technologies and capabilities for this role

Written Customer SupportChat SupportEmail SupportTicket ManagementMultitaskingCustomer ServiceSpanishBasic English

Questions & Answers

Common questions about this position

What is the salary for this customer service position?

The salary is $9,000 (brutos).

Is this a remote position or does it require on-site work?

The position is on-site, with candidates required to reside in CDMX or Edomex and return to the office if the project requires it, though temporary remote due to COVID-19.

What skills are required for this player support role?

Key requirements include excellent written communication skills, customer service skills, multitasking ability, adaptability to changing environments, and 1 year of contact center experience.

What benefits are offered in this position?

Benefits include legal benefits like vacation, aguinaldo bonus, and social security; 2 days of rest; major medical expenses insurance after 45 days; savings account; and $1200 food vouchers.

What makes a strong candidate for this talent pool position?

Strong candidates have 1 year of contact center experience, excellent written communication and customer service skills, multitasking ability, adaptability, basic English understanding, and reside in CDMX or Edomex.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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