Services Product Manager at Hewlett Packard Enterprise

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor’s degree in business, marketing, engineering, or a related field; MBA or equivalent experience is a plus
Proven experience as a Product Manager, ideally within services or SaaS industries
Strong understanding of customer experience and service delivery principles
Exceptional analytical and problem-solving skills, with the ability to translate customer needs into actionable strategies
Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and stakeholders
Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
Proficiency in product management tools (e.g., Jira, Trello, or similar) and data analysis software

Responsibilities

Define and execute the vision and strategy for services products, aligning with overall business goals and market demands
Identify customer pain points and opportunities to create innovative service solutions
Perform market research and competitive analysis to ensure services offerings remain relevant and differentiated
Develop and maintain a clear, actionable product roadmap for services offerings
Collaborate with cross-functional teams (e.g., sales, marketing, operations, and engineering) to prioritize features and enhancements
Engage with customers to understand their needs, challenges, and expectations
Use qualitative and quantitative data to inform decision-making and improve services products
Act as the voice of the customer within the organization
Work closely with service delivery teams to ensure offerings are scalable, efficient, and aligned with customer requirements
Develop processes, tools, and metrics to monitor the performance and quality of services
Collaborate with marketing and sales teams to craft compelling messaging, positioning, and value propositions for services products
Support the creation of sales enablement materials and training
Drive adoption and revenue growth for services offerings
Monitor and analyze key performance indicators (KPIs) to assess the success of services products
Identify areas for improvement and implement data-driven solutions

Skills

Product Management

Services Strategy

Market Research

Competitive Analysis

Roadmap Development

Cross-functional Collaboration

Customer Insights

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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