Services Engineer - Cork at Sysco

Cork, County Cork, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, TechnologyIndustries

Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Excellent verbal and written communication skills
Professional customer relationship skills
Ability to interact with stakeholders at all levels
Self-motivated and results driven
Team player
Analytical mindset

Responsibilities

Interacting with end-users face to face, over the phone or by e-mail to assist in troubleshooting technical issues
Record, update and document incidents and requests in the Service Desk ticketing system
Share and contribute to creating and updating a support knowledge base
Adhere to standard procedures for escalation of unresolved issues with the appropriate internal and external teams
Install, configure and troubleshoot all supported computer operating systems, software and peripheral devices (printers, scanners, thin clients, mobile phones etc.)
Speak to customers to quickly get to the root of their problem
Provide timely and accurate customer feedback
Support the roll-out of new applications
Manage multiple cases at one time
Test and evaluate new technologies
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve system issues
Diagnose and troubleshoot technical issues, including account setup and configuration
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge for the Knowledge base
Work out of hours, on a rota basis, as required

Skills

Key technologies and capabilities for this role

AgileData AnalysisProject ManagementCustomer IntelligenceMarket Intelligence

Questions & Answers

Common questions about this position

What is the work location for this Services Engineer role?

The primary base is in Cork, with travel required on occasions for business as usual service activities and project delivery.

What skills and qualities are required for the Services Engineer position?

The role requires a self-motivated and results-driven attitude, being a team player, analytical skills, a technical background, customer service experience, and a problem-solving attitude for troubleshooting technical issues.

What does the team structure look like for this role?

The Ireland Technology team consists of 40+ specialists including engineers, architects, consultants, analysts, project managers, and developers, collaborating with a global Sysco Technology team of over 1,600 technologists.

What is the company culture like at Sysco?

Sysco emphasizes a team of passionate and dedicated individuals who go above and beyond, with success driven by supporting and developing people, using modern technologies, and offering international opportunities to learn, develop, and pursue careers.

What makes a strong candidate for this Services Engineer role?

A strong candidate is self-motivated, results-driven, a team player, analytical, with technical expertise, customer service experience, and a problem-solving attitude for troubleshooting and supporting users.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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