Service Writer at ASCO Equipment

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Heavy EquipmentIndustries

Requirements

Candidates should possess at least two years of experience as a heavy equipment service technician or service writer, demonstrating strong detail-oriented, time management, and teamwork skills. They must also have excellent customer service and communication abilities, along with proficiency in computer skills and experience with G-Suite and other service programs. A dedication to work safety and accountability is also required.

Responsibilities

The Service Writer will positively take ownership of customer experience by managing work orders, preparing accurate estimates for repairs, monitoring and managing accounts receivables, and clearly communicating with customers, technicians, and the service manager. They will provide status updates on work orders, troubleshooting, and technician progress, monitor phones for field technician and customer calls, and perform various other administrative duties.

Skills

G-Suite

Work Order Management

Repair Estimating

Accounts Receivable

Customer Service

Communication Skills

Time Management

Heavy Equipment

Teamwork

ASCO Equipment

Sells and rents construction, agricultural equipment

About ASCO Equipment

ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.

1202 Slaton Rd, Lubbock, TX 79404, USAHeadquarters

1960Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Industrial & Manufacturing, Real EstateIndustries

201-500Employees