Service Team Lead , SEA/HKTW at Danaher Corporation

Kowloon, Hong Kong SAR, Hong Kong SAR

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cancer Diagnostics, Medical Devices, HealthcareIndustries

Requirements

Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties, and experience in Clinical diagnostic product service
Good command of written and spoken English and Mandarin
Team player with own initiative who focuses on problem-solving skills
Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing conditions

Responsibilities

Lead and deliver excellent customer support and servicing on Leica products to academic research, pharmaceutical, and clinical diagnostic customers in ID, PH, HKTW, and other SEA regions as needed
Personally provide technical support on site or via phone, email, and remote support for digital pathology products, advanced staining products, and core histology range
Perform installation, maintenance, and repair of systems with full technical background, proper tools, and understanding of standard processes
Lead team to achieve annual service strategies and goals through management of FSEs and Channel Partner Associates in indirect markets
Develop commercial programs and area service plans in close conjunction with the service leadership team in APAC / GM SEAHKTW to support and grow customers
Provide direction, leadership, coaching, and mentoring for FSEs; advance professional development, conduct, service effectiveness, and efficiency of staff
Manage distributor service effectively, build and track FSEs competency and customer satisfaction in distributor service areas
Drive service as a business; develop a region-specific service strategy; track progress using DBS tools, minimizing customer downtime and generating revenue opportunities
Engage and lead the team to achieve and exceed individual quarterly and annual sales quota, strategic, and service objectives
Manage, coach, mentor, and lead a team of Field Service Engineers and service admin; translate strategies into actionable tactics
Define the service strategy in conjunction with GM SEAHKTW; improve customer satisfaction, drive service profitability, and support growth of LBS business
Provide post-sales support: up service quality in the market; deliver outstanding customer service promptly and efficiently for all product lines
Work with stakeholders to provide customer/CP/FSE support and FSE training

Skills

Digital Pathology

Histology

Technical Support

Installation

Maintenance

Repair

Customer Support

Team Leadership

Service Management

Channel Partner Management

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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