Service Support Specialist at Boston Dynamics

Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Industrial Automation, Warehouse LogisticsIndustries

Requirements

Fluent in both German and English (resume in English)
Excellent interpersonal communication skills with the ability to work in teams
Good organizational and planning skills with strong multitasking ability
Strong work ethic and willingness to learn in a small team-based environment
Proven track record of accuracy in data entry and processing
Ability to follow written and verbal instructions with high attention to detail
Great self-motivation, exceptional time management, and ability to prioritize tasks
Basic computer skills (e-mail, spreadsheets); working knowledge of CRM desirable
Able to obtain a passport and eligible to travel to the United States for training

Responsibilities

Field incoming service requests from customers via phone and e-mail, adding relevant data into CRM for tracking and processing
Coordinate and assign service-related tickets and tasks, meeting all KPI requirements
Collaborate and liaise with other departments to ensure timely resolution of service tickets
Coordinate field service work and service order creation with internal and external stakeholders, maintaining excellent communication
Ensure high level of customer satisfaction and support at all times

Skills

Key technologies and capabilities for this role

CRMCustomer ServiceService Ticket ManagementMultitaskingTeam CollaborationCommunicationKPI TrackingField Service Coordination

Questions & Answers

Common questions about this position

What languages are required for this Service Support Specialist role?

Fluency in both German and English is required, with the resume needing to be in English.

Is travel required for this position?

Yes, candidates must be able to obtain a passport and are eligible to travel to the United States, with travel required for training.

What are the key skills needed for this role?

Key skills include excellent interpersonal communication, strong organizational and multitasking abilities, accuracy in data entry, attention to detail, and basic computer skills with desirable CRM knowledge.

What is the team environment like at Boston Dynamics?

The role involves working in a multi-disciplinary team and a small team-based environment, collaborating across departments and with stakeholders.

What makes a strong candidate for this Service Support Specialist position?

A strong candidate is highly organized with multitasking ability, empathetic and responsive to customers, has a proven track record in accurate data entry, excellent communication skills, and a strong work ethic in a team setting.

Boston Dynamics

Develops advanced robots for industrial applications

About Boston Dynamics

Boston Dynamics creates advanced robots that enhance human capabilities and safety, focusing on legged robots with high mobility, dexterity, and intelligence. Their flagship products, Spot and Pick, are designed for commercial, industrial, and research applications, performing tasks that are dangerous or physically demanding for humans. Spot, for example, is a 65-pound robot that can navigate complex terrains and avoid obstacles autonomously using built-in AI. Unlike many competitors, Boston Dynamics emphasizes responsible use of their robots, limiting sales to commercial and research clients and ensuring high-quality standards through domestic manufacturing. The company's goal is to improve safety and efficiency across various industries while exploring future consumer applications.

Waltham, MassachusettsHeadquarters

1992Year Founded

$38.8MTotal Funding

ACQUISITIONCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from affordable Chinese robotics could pressure market share and pricing.

Layoffs indicate potential financial or strategic challenges impacting future innovation.

Collaboration with multiple stakeholders may lead to strategic misalignments.

Differentiation

Boston Dynamics excels in creating robots with advanced mobility and dexterity.

Their robots are designed for unstructured environments, enhancing workplace safety and efficiency.

Spot and Atlas are pioneering robots in digital transformation and mobile manipulation.

Upsides

Collaboration with Toyota and Hyundai boosts AI-powered humanoid robot development.

Patent resolution with Ghost Robotics opens collaboration on robotics policy and technology.

AI advancements in Atlas position Boston Dynamics as a humanoid robot market leader.

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