Service Support Representative Dutch & English at Expedia

Breda, North Brabant, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Fluent in Dutch & English (spoken & written)
Bachelor’s degree in Business or a related field (preferred)
Experience working with ERP systems such as SAP or ServiceMax (strongly preferred)
Familiarity with CRM tools, particularly Salesforce.com
Excellent communication and organizational skills
Ability to manage multiple priorities across cross-functional teams in a fast-paced environment
Strong attention to detail with a focus on delivering high-quality service to internal and external stakeholders

Responsibilities

Build and maintain strong customer relationships, acting as a liaison between internal teams to ensure smooth, high-quality service
Collaborate with Service Market Development to monitor trends and competitor activity, contributing insights to support growth strategies
Assist in delivering and improving service offerings across established and emerging markets
Oversee contract-related billing for parts, labor, travel, and pricing in line with market conditions
Coordinate with Level 2 support to dispatch field service calls and provide administrative support to the technical team
Help maintain data integrity through system cleanups and updates aligned with global standards
Respond to service tenders and support the preparation of required documentation
Generate reports and performance metrics to guide business decisions and track service effectiveness

Skills

Dutch

English

Customer Relationships

Service Coordination

Billing

Contract Management

Field Service Dispatch

Data Integrity

Reporting

Performance Metrics

Service Tenders

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees