Service Quality Engineer (UK/ Ireland & Nordics) at Vontive

Northampton, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Experience in manufacturing field, R&D or quality operation
Desirable Degree in Engineering
Learning by doing and smart attitude

Responsibilities

Ensure processes and procedures for Global Services Operations are in compliance to regulatory requirements, to Corporate Quality Manual and to the ISO 9001 and 13485 requirements
Actively participate in the design, implementation and/or maintenance of the quality processes in the field service operations and service center operations in UK/Ireland and Nordics cluster
Ensure quality assurance compliance in the front office/back office, field and service center operation processes
Maintain a strong relationship with the Global Services team, QATS EMEA team and relevant Stakeholders (CQA, SQA etc.)
Provide Quality support to Field Service operation activities in UK/Ireland and Nordics cluster
Provide Quality support to Service Center operation in UK
Global Services Quality System Local Processes Ownership: documentation/procedures, training, internal and external audit, CAPA and non-conformities, compliance to the post marketing surveillance activities (product complaints, medical device vigilance, and Field Actions), supplier qualification, validation process (IQ, OQ, PQ protocols), change control process and risk assessment
Support and ensure compliance of field and service center operations processes: Device Release, Labelling, Storage areas, Calibration, Decontamination, Equipment Validations, Repair, PM, Spare parts management
Quality KPIs - trending and actions (use of Baxter QA and TS systems)
Support or lead Local/European/Global projects and initiatives

Skills

Key technologies and capabilities for this role

ISO 9001ISO 13485Quality AssuranceRegulatory ComplianceQuality Management SystemField Service OperationsService Center OperationsProcess DesignStakeholder Management

Questions & Answers

Common questions about this position

What is the location for this Service Quality Engineer role?

The role is based in Northampton and involves supporting field service and service center operations in the UK/Ireland and Nordics cluster.

What are the essential duties of this position?

Key duties include ensuring compliance with regulatory requirements like ISO 9001 and 13485, supporting field service and service center operations, owning local quality processes such as documentation, audits, CAPA, and compliance with post-marketing surveillance, and monitoring quality KPIs.

What experience is required for this role?

Candidates need experience in manufacturing field, R&D, or quality operations, with a desirable degree in Engineering.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocre and are driven to improve patients' lives worldwide through innovation in vital organ therapies.

What makes a strong candidate for this Service Quality Engineer position?

A strong candidate has experience in manufacturing, R&D, or quality operations, preferably with an Engineering degree, and demonstrates a 'learning by doing and smart attitude' to handle quality processes, compliance, audits, and projects.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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