Field Service Coordinator (D8)
HumanaSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Home Warranty, InsuranceIndustries
Requirements
- High School Diploma or GED
- 1+ years in a customer-facing position
- Excellent verbal and written communication skills
- Strong analytical and organizational skills
- 1+ years’ experience with Microsoft based programs and computer products
- Strong problem-solving and critical thinking abilities
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency in computer systems and data entry
- High level of attention to detail and accuracy
- Customer-focused mindset with professional and empathetic communication
- Ability to work independently and as part of a team
Responsibilities
- Read and comprehend notes related to warranty claims and service requests
- Document clear and accurate notes detailing actions taken and next steps
- Identify patterns of behavior (such as recurring delays or provider performance issues) and report findings to management for process improvement
- Take ownership and responsibility for all incidents within the locating panel, ensuring resolution and follow-through
- Actively participate in team meetings and contribute to best practice sharing
- Train new team members on systems, processes, and locating techniques as required
- Navigate multiple computer-based systems and programs efficiently to manage service requests
- Communicate directly with end consumers regarding the status of locating efforts and expected timelines
- Source and engage service providers by leveraging internal databases, external networks, and industry resources
- Verify provider credentials and compliance with company standards before assignment
- Monitor and manage provider availability to optimize scheduling and reduce delays
- Escalate complex or high-priority cases to management promptly for resolution
- Collaborate with internal teams (claims, operations, customer service) to ensure alignment and timely service delivery
- Maintain confidentiality and accuracy of customer and provider information at all times
- Contribute to continuous improvement initiatives by providing feedback on locating processes and tools
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay range for the Service Locator position?
The pay range is $18.65 - $29.84 per hour, considering factors like candidate background, experience, work location, and potential for salary growth.
Is this a remote position or does it require office work?
The position is hybrid and based in Miami, indicating a mix of remote and in-office work.
What are the basic qualifications for this role?
Basic qualifications include a High School Diploma or GED, 1+ years in a customer-facing position, excellent verbal and written communication skills, strong analytical and organizational skills, 1+ years’ experience with Microsoft programs, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.
What is the team environment like for this role?
The role involves actively participating in team meetings, contributing to best practice sharing, training new team members, and collaborating with internal teams like claims, operations, and customer service.
What makes a strong candidate for this Service Locator position?
Strong candidates will have the basic qualifications plus preferred skills like a college degree, call center experience, conflict resolution, retail or home warranty experience, and background in service industries such as HVAC, plumbing, or appliances.
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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