Service Experience Rep- Overland Park Crossing Rack at Nordstrom

Overland Park, Kansas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Clear, effective communication with strong interpersonal skills
Accountability, initiative and a high level of ownership
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (STOCK SUPPORT OR FULFILLMENT ROLE)
The ability to work a flexible schedule based on business needs

Responsibilities

Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor (Sales and Cashier)
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program (Sales and Cashier)
Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed (Sales and Cashier)
Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day (Sales and Cashier)
Assist customers with a variety of transactions through a seamless and friendly experience (Sales and Cashier)
Demonstrate expertise in all technologies used in the store environment (Sales and Cashier)
Defuse customer situations and provide resolutions in a timely and effective manner (Sales and Cashier)
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments (Stock Support and Fulfillment)
Fulfill customer orders in a timely manner following quality standards (Stock Support and Fulfillment)
Prepare and ship customer’s orders following quality, packing and shipping standards (Stock Support and Fulfillment)
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes (Stock Support and Fulfillment)
Assist in maintaining clean and organized selling floors and stockrooms (Stock Support and Fulfillment)
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures (Stock Support and Fulfillment)

Skills

Key technologies and capabilities for this role

Customer ServiceCashierInventory ManagementStock HandlingFitting Room ManagementFreight UnloadingOrder FulfillmentMerchandisingPoint of SaleInterpersonal Communication

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer to employees?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources.

Is this a remote position or does it require working in the store?

This is an in-store position at Overland Park Crossing Rack requiring work in a fast-paced retail environment with tasks like assisting customers and handling stock.

What skills are required for this role?

Required skills include clear, effective communication with strong interpersonal skills, accountability, initiative and high level of ownership, and organizational skills with attention to detail in a fast-paced environment.

What is the work environment like at Nordstrom Rack?

The environment is fast-paced and high-energy, where team members work together to keep the sales floor runway ready and provide a fun customer experience.

What makes a strong candidate for this position?

Strong candidates have clear communication, interpersonal skills, accountability, initiative, organizational abilities, attention to detail, and can handle a flexible schedule and physical tasks like lifting up to 50 pounds in stock roles.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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