Service Engineer at Natera

San Carlos, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Life Sciences, Laboratory AutomationIndustries

Requirements

Bachelor’s degree in Engineering, Life Sciences or related field
2–5 years of experience in Service Engineering, with hands-on experience in laboratory equipment repair
Understanding of diagnostic laboratory workflows, instrumentation and software
Strong knowledge of GDP and regulatory requirements
Excellent organizational and communication skills for managing multiple projects
Strong mechanical and electrical engineering skills
Possesses technical expertise and can talk the lingo with customers
Good listening skills and good customer service skills
Excellent problem solving skills
Works independently without much supervision
Ability to use a computer keyboard, communicate over the telephone, and read printed material
Willingness to work outside normal working hours (evenings and weekends) at times

Responsibilities

Handle semi-autonomous role with more complex troubleshooting, repairs, and maintenance
Solve non-routine problems with some guidance
Follow SOPs and perform task-based assignments
Draft SOPs and work instructions; contribute to troubleshooting Wiki
Troubleshoot issues of medium to high complexity; understand when to reach out for guidance
Understand and show progress in implementing the "3 pillars" of troubleshooting laboratory automation
Learn to analyze and interpret test data for troubleshooting
Document service tickets completely and with appropriate detail, adhering to Good Documentation Practices (GDP)
Adhere to lab safety protocols and regulatory requirements

Skills

Key technologies and capabilities for this role

troubleshootinglaboratory instrumentationroboticsliquid handlersanalytical instrumentsmechanical engineeringelectrical engineeringSOP draftingGDPproblem solvingdiagnostic workflows

Questions & Answers

Common questions about this position

What is the pay range for the Service Engineer position in San Carlos, CA?

The pay range for this position in San Carlos, CA is $88,000 - $110,000 USD, with actual compensation based on factors like skill set, experience, certifications, and location.

Is this Service Engineer role remote or on-site?

This information is not specified in the job description.

What are the key skills required for the Service Engineer role?

The role requires strong mechanical and electrical engineering skills, excellent problem-solving skills, good listening and customer service skills, and the ability to work independently.

What is the company culture like at Natera?

Natera is a global leader in cell-free DNA testing with a highly dedicated team of statisticians, geneticists, doctors, laboratory scientists, and business professionals focused on advancing personalized genetic testing.

What qualifications make a strong candidate for this Service Engineer position?

A strong candidate has a Bachelor’s degree in Engineering, Life Sciences or related field, 2–5 years of experience in Service Engineering with hands-on lab equipment repair, and strong organizational and communication skills.

Natera

Genetic testing and diagnostics solutions provider

About Natera

Natera focuses on genetic testing and diagnostics, providing advanced solutions for cancer patients, transplant patients, and individuals assessing hereditary health risks. Their main technology is cell-free DNA (cfDNA) testing, which analyzes DNA fragments in the blood to detect minimal traces of cancer and assess organ health. Natera stands out by offering specialized tests like the Signatera ctDNA test and Panorama NIPT, along with genetic counseling services. The company's goal is to improve patient care and health outcomes through accurate genetic testing.

Austin, TexasHeadquarters

2004Year Founded

$149.9MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Flexible medical plans

Investment options

Time off

Workplace perks

Risks

Hindenburg report accuses Natera of deceptive sales practices, risking legal challenges.

New Prospera Heart features may face slow adoption by healthcare providers.

Fetal RhD NIPT demand may drop post-RhIg shortage, affecting future sales.

Differentiation

Natera's Signatera test offers personalized ctDNA analysis for cancer patients.

Prospera Heart test uses unique Donor Quantity Score for transplant rejection detection.

Panorama NIPT test is a leader in non-invasive prenatal testing with 2 million tests.

Upsides

Increased adoption of liquid biopsy techniques boosts demand for Natera's cfDNA tests.

AI integration enhances accuracy and speed of Natera's cfDNA analysis.

Growing personalized medicine trend aligns with Natera's customized genetic tests.

Land your dream remote job 3x faster with AI

Try Jobo Free