Service & Engagement Team Leader - Wake Forest, NC at Target

Wake Forest, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Knowledge of guest service fundamentals and experience building a guest-first team culture
Experience in guest engagement, problem-solving, and resolution
Understanding of retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
Skills in planning department daily/weekly workload to support business priorities and deliver service and sales goals
Leadership skills for a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty, and cleanliness standards
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement, and troubleshoot opportunity areas as needed throughout the day
Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward guests and/or enhance their shopping experience
Support your direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities to drive proficiencies for all front of store experiences
Engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team environment

Skills

Key technologies and capabilities for this role

guest serviceteam leadershipcustomer engagementproblem solvingretail operationsguest loyaltyservice recovery

Questions & Answers

Common questions about this position

What is the pay range for the Service & Engagement Team Leader position?

The pay range per hour is $21.75 - $37.00, based on factors like labor markets, education, work experience, and certifications.

What benefits does Target offer to eligible team members?

Target offers comprehensive health benefits including medical, vision, dental, life insurance, 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

Is this position remote or does it require working in a specific location?

The position is based in Wake Forest, NC, and involves in-store responsibilities such as leading teams at checklanes, guest services, and front of store.

What leadership skills are required for this role?

Key skills include leading a team of hourly team members with abilities in interviewing, developing, coaching, evaluating and retaining talent, planning daily/weekly workload, and demonstrating inclusivity by valuing diverse voices.

What does Target's company culture emphasize for this team?

Target emphasizes a guest-first culture, inclusivity by valuing diverse voices, exceeding guest service expectations, and building loyalty through friendly interactions and problem-solving.

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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