IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Minimum of High school diploma or equivalent; Associate’s degree in IT-related field preferred
- No specific work experience required, but some exposure to basic IT concepts and troubleshooting is beneficial
- 1 year of experience in a customer service or IT support role preferred
- No certifications required; CompTIA A+ or similar entry-level IT certification preferred
- Understanding of the Insurance industry and its specific IT needs and challenges
- Ability to troubleshoot and support specialized software used in the industry
- Ability to handle sensitive data in accordance with industry-specific requirements
- Ability to provide industry-specific solutions and recommendations
- Ability to translate technical jargon into understandable language for non-technical colleagues
- Ability to align IT support with business objectives and priorities
Responsibilities
- Respond to incoming support requests via phone, email, or support portal
- Gather information to understand the nature of the problem
- Troubleshoot and resolve basic hardware and software issues
- Assist with password resets, account access, and software installations
- Create and maintain accurate records of support requests and solutions in a ticketing system
- Ensure all necessary details, including issue description and resolution steps, are properly documented
- Identify issues that require higher-level expertise and escalate them to senior technicians or specialists
- Provide comprehensive information to aid in issue escalation and resolution
- Adhere to established IT procedures and protocols for issue resolution
- Stay informed about IT policies and updates to provide accurate guidance to colleagues
- Maintain a professional and courteous demeanor in all interactions with colleagues
- Ensure colleagues are informed about the status of their support requests and understand the resolution process
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Service Desk Technician 1 position?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What skills are required for this Service Desk Technician role?
Key skills include troubleshooting basic hardware and software issues, providing excellent customer service, maintaining accurate support documentation, and understanding insurance industry IT needs.
What is the company culture like at Baldwin Risk Partners?
The job description links to insight into the company culture, emphasizing excellent customer service, professional interactions, and adherence to IT procedures.
How can I apply for this position and what makes a strong candidate?
Apply directly on the career site as unsolicited resumes are not accepted. Strong candidates have an Associate’s degree in IT, 1 year of customer service or IT support experience, and CompTIA A+ certification.
Foundation Risk Partners
Insurance brokerage and consulting services
About Foundation Risk Partners
Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.
Daytona Beach, FloridaHeadquarters
2017Year Founded
$2MTotal Funding
DEBTCompany Stage
Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Risks
Over-reliance on AI could cause disruptions if technical issues arise.
Expansion into new regions may pose compliance and operational challenges.
Leadership changes might lead to strategic shifts affecting company stability.
Differentiation
Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.
The company focuses on a strategic mix of industry expertise and cultural fit.
Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.
Upsides
AI solutions have decreased cycle times by up to 90% for certain activities.
Prospect conversion rates have increased by up to 50% due to AI adoption.
Expansion into Baldwin, New York, offers new market opportunities.
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