Service Desk Specialist at Astra

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor’s degree (B.S/B.A) from four-year college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting
Experience with software application use and installation
Ability to resolve technical issues under pressure
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Responsibilities

Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees
Maintain equipment inventory, including processing RMAs and ordering new equipment
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user
Monitoring, updating and maintaining tickets in a defined ticketing system
Responds to tickets, contacts users and plans workload
Update, track and escalate the ticket to appropriate levels/group for resolution as required
Sign off on closed tickets with the user to include follow up specifically to the end user
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems
Support access to corporate network/wireless and applications both on the network as well as over VPN
Other duties as required

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingSoftware TroubleshootingTicket ManagementComputer ImagingInventory ManagementRMA ProcessingVPN SupportWireless NetworkingDesktop SupportCustomer Service

Questions & Answers

Common questions about this position

What is the salary range for the Service Desk Specialist position?

The salary range is $40.92 - $64.62 USD per hour.

Is this a remote position or does it require on-site presence?

The role requires maintaining physical presence at designated service locations to support employees with computer pickups and deliveries.

What are the required skills and qualifications for this role?

Candidates need a Bachelor’s degree and 8+ years of related experience or equivalent, plus skills in hardware, software, and network troubleshooting, excellent communication, strong customer service, and ability to work independently.

What is the work environment like for this position?

The role involves office-related tasks with prolonged sitting or standing, moving within an office environment, using computers, and effective communication; some positions may require repetitive motions.

What makes a strong candidate for the Service Desk Specialist role?

Strong candidates have a Bachelor’s degree with 8+ years of experience in IT support, proven troubleshooting skills in hardware/software/networks, excellent customer service, communication, and the ability to work independently while escalating issues as needed.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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