Service Desk (Service Desk 3) at Crusoe

Tulsa, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Infrastructure, AIIndustries

Requirements

Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
Experience with MDM automation (e.g., Google MDM, Kandji, Intune)
Experience administering and troubleshooting Windows, MacOS, and Linux systems
Proficiency with ticketing systems, IT documentation platforms, and SAAS management
Strong written, oral, and interpersonal communication skills
Prior experience with MDR/XDR platforms (e.g., Sophos XDR, Crowdstrike, Huntress)
Experience working as a project-oriented engineer
Previous NOC/SOC experience is desired
Ability to self-start, collaborate, and problem-solve effectively
Ability to pass a background check
Bachelor's degree or equivalent experience with 6+ years of IT systems experience
Prior experience working in large enterprises with significant user bases

Responsibilities

Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment
Work with diverse teams and external vendors to improve system performance and provide seamless user support
Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results
Administer and configure cloud identity platforms, MDM automation, and MDR/XDR platforms to ensure a secure and efficient IT ecosystem
Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation
Handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization

Skills

Key technologies and capabilities for this role

SSOSAML 2.0MFAGoogle MDMKandjiIntuneWindowsMacOSLinuxticketing systemsIT documentationSAAS managementSophos XDRCrowdstrikeHuntressMDRXDR

Questions & Answers

Common questions about this position

What is the salary range and bonus for this Service Desk III position?

Compensation will be paid in the range of $74k - $90k plus a 10% yearly bonus, along with Restricted Stock Units.

Is this role remote or onsite, and where is it located?

This is an onsite position in the Tulsa office.

What key skills and experience are required for this role?

Required skills include strong background in cloud identity management (SSO, SAML 2.0, MFA), experience with MDM automation (e.g., Google MDM, Kandji, Intune), administering Windows/MacOS/Linux systems, proficiency with ticketing systems and SaaS management, and prior MDR/XDR experience.

What benefits does Crusoe offer for this position?

Benefits include industry competitive pay, Restricted Stock Units, health insurance options (HDHP, PPO, vision, dental), employer HSA contributions, paid parental leave, paid life insurance, short/long-term disability, Teladoc, 401(k) with 100% match up to 4% of salary, generous PTO, cell phone reimbursement, tuition reimbursement, Calm app subscription, MetLife Legal, and $200/month Commuter FSA.

What makes a strong candidate for this Service Desk III role?

Strong candidates have a Bachelor's degree or equivalent with 6+ years of IT systems experience, prior large enterprise experience, project-oriented engineering background, NOC/SOC experience, and the ability to self-start, collaborate, problem-solve, and pass a background check.

Crusoe

Utilizes wasted energy for computing power

About Crusoe

Crusoe Energy Systems Inc. provides digital infrastructure that focuses on using wasted, stranded, or clean energy sources to power high-performance computing and artificial intelligence. The company helps clients in the technology and energy sectors by offering scalable computing solutions that aim to reduce greenhouse gas emissions and support the transition to cleaner energy. Crusoe's approach involves converting excess natural gas and renewable energy into computing power, which allows them to maximize resource efficiency while minimizing environmental impact. Unlike many competitors, Crusoe specifically targets the intersection of energy and technology, generating revenue by supplying computing resources to enterprises that need significant computational power for applications like AI and machine learning, along with providing technical support.

Denver, ColoradoHeadquarters

2018Year Founded

$1,082.2MTotal Funding

SERIES_DCompany Stage

Energy, AI & Machine LearningIndustries

201-500Employees

Benefits

Industry competitive pay

Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

Paid life insurance, short-term and long-term disability

Parental leave

Stock options in a fast-growing, well-funded technology company

Pet-friendly offices

Teladoc

401(k) with a 4% match

Unlimited time off

Cell phone reimbursement

Tuition reimbursement

Company paid commuter benefit; $100 per month

Calm

Risks

Increased competition in AI infrastructure could threaten Crusoe's market share.

Regulatory scrutiny may arise from Bitcoin mining's environmental concerns.

Rapid expansion into AI infrastructure may lead to operational challenges.

Differentiation

Crusoe converts wasted energy into computing power, reducing environmental impact.

The company offers scalable solutions for AI and high-performance computing needs.

Crusoe's Digital Flare Mitigation technology utilizes natural gas for eco-friendly Bitcoin mining.

Upsides

Crusoe secured $600M in Series D funding, boosting AI infrastructure expansion.

Partnerships with tech firms enhance Crusoe's AI capabilities and market reach.

AI-driven energy optimization can significantly reduce operational costs in data centers.

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