Service Desk Analyst with Spanish (Мaternity cover) at Expedia

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data Analytics, TechnologyIndustries

Requirements

High level of Spanish language
High level of English language
Client focus - readiness to listen and respond to Client issues and requests
Readiness to develop close relationships with other teams and external clients
Strong communication skills
Previous Service Desk experience
Experience with analysis of reported issues and logging as either Incidents or requests
Familiarity with Service Desk User Manual

Responsibilities

Provide service support of Decision Analytics software applications to all EMEA clients during agreed Service Hours
Log all issues into the support incident management software
Work with dedicated support teams to provide effective resolution to clients
Be a first point of contact for internal users and external users
Participate in the management & Incident desk functions to support DA Software and Hosted Solutions
Incident desk - Logging, management, escalation, prioritization, and communication back to end-users
Ensure all services are delivered within the agreed service levels and performance standards
Provide clients with monthly reports related to both Hunter and Transact utilisation
Assist the service manager in the creation, implementation and management of SLA's and OLA's for both internal and external clients

Skills

Key technologies and capabilities for this role

SpanishEnglishIncident ManagementService DeskSLA ManagementOLA ManagementSupport Ticketing

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What language skills are required for this role?

A high level of Spanish and English language proficiency is required.

What benefits are offered in this position?

Benefits include a social benefits package with life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth/adoption allowance, Multisport card, Sharesave plan, Employee assistance program, a birthday gift, 25 days paid vacation, 1 additional day off for your birthday, and extra 3 paid days.

What is the work environment like at Experian?

The work environment offers excellent work conditions with a friendly environment, recognized team spirit, and fun and quality recreation time.

What experience makes a strong candidate for this Service Desk Analyst role?

Previous Service Desk experience, experience with analysis of reported issues and logging as Incidents or requests, strong communication skills, client focus, and familiarity with Service Desk User Manual are key for a strong candidate.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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