Service Desk Analyst (Native Japanese Speaker) at DXC Technology

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Diploma or Bachelor's degree
3-5+ years of relevant technical experience
Conversational English level
Strong communication skills in Japanese and exceptional customer service skills
Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese
Knowledge of network, computing hardware, software, and peripheral devices
Familiarity with case management tools
Demonstrated ability to adapt to a changing environment and work under high pressure
Willingness to work on a staggered normal working schedule and in Petaling Jaya
Native Japanese speaker

Responsibilities

Single point of contact for troubleshooting and resolving technical issues for network, hardware, and software based on customer needs
Provide answers to service, product, and technical inquiries for current and legacy products
Offer proactive support to help reduce the occurrence of issues
Collaborate with team members to meet service-level agreements (SLAs)
Communicate effectively in both writing and speech

Skills

Japanese

troubleshooting

network

hardware

software

case management tools

customer service

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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