Service Design Principal at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Consumer Goods, Data ScienceIndustries

Requirements

Proven experience in service design, ideally within a consultancy or innovation-led environment
Ability to navigate complex B2B ecosystems and value chains
Strong business acumen and awareness of commercial opportunity development
Strong case studies demonstrating end-to-end service design work, from research to implementation, particularly considering large-scale value proposition design
Excellent stakeholder management and facilitation skills
Ability to translate abstract concepts into tangible solutions
Experience in retail, media, or data-driven environments is a plus

Responsibilities

Lead the design and development of end-to-end service experiences for new and existing client value propositions
Collaborate with internal and external stakeholders to understand needs, pain points, and opportunities
Translate insights into compelling service blueprints, customer journeys, and prototypes
Facilitate co-creation workshops and design sprints with clients and internal teams
Ensure alignment between service design, business strategy, and technical feasibility
Champion a human-centred design approach across the organisation

Skills

Key technologies and capabilities for this role

Service DesignCustomer Journey MappingService BlueprintsPrototypingStakeholder CollaborationCo-creation WorkshopsUX ResearchHuman-Centered Design

Questions & Answers

Common questions about this position

What experience is required for the Service Design Principal role?

Proven experience in service design, ideally within a consultancy or innovation-led environment, is required, along with strong case studies demonstrating end-to-end service design work from research to implementation, particularly for large-scale value propositions.

What are the key responsibilities of a Service Design Principal at dunnhumby?

Key responsibilities include leading end-to-end service experiences, collaborating with stakeholders, translating insights into blueprints and prototypes, facilitating workshops, ensuring alignment with strategy and feasibility, and championing human-centred design.

Is the role remote or does it require office presence?

This information is not specified in the job description.

What is the compensation or salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Service Design Principal role?

A strong candidate has proven service design experience in consultancy settings, ability to navigate complex B2B ecosystems, strong business acumen, excellent stakeholder management, and case studies showing end-to-end work, especially in retail, media, or data-driven environments.

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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