Service Design Lead at Wongdoody

Pune, Maharashtra, India

Wongdoody Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience, Brand Engagement, CommerceIndustries

Requirements

  • Strategic thinker who can engage clients and collaborate with cross-functional teams to drive innovation and excellence in service delivery

Responsibilities

  • Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology, and data
  • Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts
  • Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes

Skills

Service Design
Workshop Facilitation
Stakeholder Management
Roadmap Development
Cross-functional Collaboration
Strategy
Product Design
Business Analysis

Wongdoody

Creative agency for brand strategy and design

About Wongdoody

WongDoody is a creative agency that focuses on design, innovation, and strategy within the marketing and advertising industry. The agency operates 22 studios around the world and offers a variety of services, including brand strategy, product design, and market insights. Their approach involves gathering feedback from specific audiences to understand their behaviors and motivations, which helps in creating tailored strategies that are grounded in real-world evidence. WongDoody differentiates itself from competitors by emphasizing a client-centric model, where they work on both project-based and long-term engagements, ensuring that their services are customized to meet the unique needs of each client. Additionally, the agency is committed to promoting female leadership and fostering an inclusive work environment. The goal of WongDoody is to help businesses strengthen their brand relationships and improve their market presence through impactful and measurable creative solutions.

Seattle, WashingtonHeadquarters
1993Year Founded
ACQUISITIONCompany Stage
Data & Analytics, Consulting, DesignIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Holidays
Flexible Work Hours
Hybrid Work Options

Risks

Competition from AI-driven solutions like Infosys Aster™ may challenge WongDoody's market position.
Strategic shifts from new leadership could disrupt existing client relationships.
Modern ad recreations may not resonate with all audiences, risking mixed reception.

Differentiation

WongDoody combines creativity with technology for innovative marketing solutions.
The agency emphasizes female leadership and an inclusive work environment.
WongDoody offers customized services based on real-world audience insights.

Upsides

Growing demand for AI-driven marketing solutions enhances WongDoody's service offerings.
Immersive technologies like AR/VR/XR are increasingly important in marketing strategies.
New leadership roles strengthen WongDoody's regional growth and market presence.

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