Olo

Senior Product Designer - Serve

New York, New York, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaSIndustries

Position Overview

  • Location Type: Remote (US) / Olo Headquarters in NYC
  • Job Type: Full-Time
  • Salary: Not provided

As a Senior Product Designer on Serve, Olo’s consumer white-label ordering platform, you’ll play a key role in shaping the digital ordering experience for hundreds of restaurant brands. You’ll work collaboratively with designers, product managers, and engineers to design intuitive, accessible, and trustworthy experiences for both brands and guests. This role directly impacts how people browse, order, and interact with their favorite restaurants online.

Requirements

  • Education: Bachelor’s or Master’s degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.
  • Experience: 5+ years of experience in product design.
  • Portfolio: A strong portfolio showcasing high-quality, user-centric design work and innovative solutions.
  • Tools: Skilled in Figma (open to candidates with experience in Sketch or similar tools).

Responsibilities

  • Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve.
  • Contribute to ideation sessions, workshops, and early concept development.
  • Translate complex requirements into intuitive, accessible experiences.
  • Lead prototyping and user testing efforts.
  • Champion a research-informed design process, embedding insights throughout.
  • Mentor junior designers and support team growth.
  • Actively use and evolve the design system.
  • Inform product strategy through design thinking.

Application Instructions

  • Not provided

Company Information

  • Company: Olo
  • Industry: SaaS - accelerating digital transformation in the restaurant industry.
  • Product: Serve - a consumer white-label ordering platform.
  • Description: Olo helps customers deliver personalized and profitable guest experiences by providing digital ordering, payment, and guest engagement solutions.

Skills

User Experience
Design
Human-Computer Interaction
Figma
Prototyping
User Testing
Design Systems
Collaboration
Research-Informed Design
Mentoring

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters
2005Year Founded
$176.4MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Company Match
Home Office Stipend
Company Equity
Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.
Olo's reliance on partnerships poses risks if partners face operational difficulties.
Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.
Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.
Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.
The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.
Olo's relocation to One World Trade Center signifies growth and increased market presence.

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