Service Delivery Specialist at GE Healthcare

Ankara, Ankara, Turkiye

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Service DeliveryIndustries

Requirements

Bachelor’s Degree
Experience or familiarity with process management and/or continuous improvement
Strong analytical and quantitative skills
Experience on statistical and/or data management tools
Proven ability to meet deadlines in a fast-paced changing environment
Excellent planning, prioritization and organizational skills
Excellent interpersonal and verbal & written communication skills
Demonstrated collaboration, negotiation and conflict resolution skills
Analytical, problem solving & root-cause analysis skills

Responsibilities

Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
Driving operational excellence on the service delivery processes under responsibility
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Driving data analysis and business case development for key projects
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis

Skills

Key technologies and capabilities for this role

process managementcontinuous improvementdata analysisstatistical toolsplanningdispatchingcustomer serviceanalytical skillsproblem solvingroot-cause analysiscommunicationnegotiationprioritizationKPI managementSOP compliance

Questions & Answers

Common questions about this position

What qualifications are required for the Service Delivery Specialist role?

A Bachelor’s Degree is required, along with experience or familiarity with process management and/or continuous improvement, strong analytical and quantitative skills, experience with statistical and/or data management tools, and proven ability to meet deadlines in a fast-paced environment. Excellent planning, prioritization, organizational, interpersonal, verbal and written communication skills are also essential, as are collaboration, negotiation, conflict resolution, analytical, problem-solving, and root-cause analysis skills.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the location or work arrangement for this role?

This information is not specified in the job description.

What salary or compensation does the role offer?

This information is not specified in the job description.

Is relocation assistance provided for this position?

No, relocation assistance is not provided.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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