d) at The Walt Disney Company

Munich, Bavaria, Germany

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Technology, MediaIndustries

German language skills are essential
Strong knowledge of enterprise technology and ability to deliver business outcomes with speed
Proven experience in ITIL practices (Incident, Problem & Change Management)
Skilled at building executive-level relationships and influencing across a matrixed organisation
Track record of delivering technical roadmaps and leading business technology transformation
Collaborative, proactive, and able to navigate complex environments to drive results
Required to work from the office 4 days per week (fifth day work from home)

Lead local IT service management and operations across multiple office locations
Act as the primary contact for IT-related decisions and escalations in territory
Oversee third-party service delivery and manage local supplier relationships
Ensure adherence to IT service policies, procedures, and KPIs, proposing improvements where needed
Champion Enterprise Technology platforms (e.g. Office 365, Smartsheet, ServiceNow), guiding and educating users
Collaborate with local stakeholders (Facilities, HR, Leadership) to deliver high-quality IT support and project execution
Manage and resolve IT operational issues, ensuring compliance with InfoSec, audit, and regulatory requirements
Lead local technology projects and drive service improvements
Maintain accurate records of IT assets, software licensing, and service delivery budgets
Communicate effectively with stakeholders on incidents, releases, and service updates
Promote automation, self-service, and best practices to enhance productivity