Service Delivery Lead - Global MES Manufacturing and Quality at Eli Lilly and Company

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, Healthcare, ManufacturingIndustries

Requirements

Passionate about manufacturing excellence and applying technology to make reliable and life-saving medicines
Ability to collaborate closely with Zone 2 MES Service Delivery Lead
Skills to manage relationships with 3rd party vendors and technology partners
Capability to partner with MES vendor(s) on investigations, upgrade roadmaps, and issues resolution
Understanding of site priorities in terms of severity and criticality of the support process
Experience working closely with cross-functional teams to ensure seamless integration and delivery
Knowledge to provide best practices for managing MES services aligned with business need
Ability to schedule and organize MES upgrades in agreement with the sites

Responsibilities

Design, implement, and manage the service level management process to deliver end-to-end Tech at Lilly service at a level that supports business need and requirements
Develop strong relationships with internal service owners, service providers, and third-party managers in Tech at Lilly organizations regarding the delivery of end-to-end services to support business partners’ and end-users’ service needs
Develop and manage MES Services aligned with business need
Negotiate, agree, and maintain Service Level Agreements with site business partners
Negotiate, agree, and maintain Operational Level Agreements with internal tech providers
Negotiate and agree on Service Level Requirements for any proposed new/developing services with site business partners and internal tech providers
Gather, analyze, and formally communicate service performance metrics to ensure service is delivered in line with agreed service levels
Implement and manage ongoing service improvement plans and activities
Provide operational/support activities, including facilitating incident resolution and root cause analysis

Skills

Key technologies and capabilities for this role

MESManufacturing Execution SystemService DeliveryManufacturing ExcellenceQuality ManagementMachine LearningRoboticsIT OperationsAnalytics

Questions & Answers

Common questions about this position

What is the employment type for this Service Delivery Lead position?

The position is full time.

Is this Service Delivery Lead role remote or office-based?

This information is not specified in the job description.

What are the main responsibilities of the Service Delivery Lead?

The role involves designing, implementing, and managing service level management processes, developing relationships with internal service owners, providers, and third-party managers, collaborating with the Zone 2 MES Service Delivery Lead, managing relationships with 3rd party vendors and technology partners, and partnering with MES vendors on investigations, upgrade roadmaps, and issue resolution.

What is the company culture like at Eli Lilly?

Eli Lilly unites caring with discovery to make life better for people around the world, puts people first, hires diverse technology professionals, and focuses on advancing purpose through innovative tech solutions like data-driven drug discovery.

What makes a strong candidate for the Service Delivery Lead role?

Strong candidates are passionate about manufacturing excellence, applying technology to produce reliable life-saving medicines, and have skills in service delivery, vendor management, and collaboration within global manufacturing IT teams.

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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