Service Coordinator at Danaher Corporation

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life Sciences, HealthcareIndustries

Requirements

Graduate degree
0-2 years’ experience in telemarketing, customer handling, and sales lead generation through cold calling
Strong communication skills
Fluent in English (fluency in Hindi and any other regional language could be useful)

Responsibilities

Coordinate with all stakeholders (RSM, FSE, subject specialists in India Commercial team, Service admin team) to speed up service delivery for end customers
Address logistics requests against warranty and T&M orders
Track parts
Route technical and commercial requests to managers or subject matter experts
Support price-related requests
Support training registration
Maintain and update resource availability status
Track IB and MOD
Coordinate with commercial and sales on pre-sale, point of sale, and post-sale requirements
Handle Hotline service for India (receive and log customer complaints)
Track and report key business metrics
Share weekly and monthly reports for different service activities

Skills

Key technologies and capabilities for this role

TelemarketingCold CallingSales Lead GenerationCustomer HandlingStakeholder CoordinationLogistics CoordinationHotline ManagementMIS ReportingEnglish FluencyHindi Fluency

Questions & Answers

Common questions about this position

What is the education and experience required for the Service Coordinator role?

A graduate degree with 0-2 years’ experience in telemarketing, customer handling, and sales lead generation through cold calling is required. Strong communication skills are essential, with fluency in English mandatory and fluency in Hindi or other regional languages useful.

Is this position remote or hybrid?

This position is eligible for a hybrid work arrangement, allowing part-time work at the company location and part-time remotely from home. Additional details will be provided by the interview team.

What are the main responsibilities of the Service Coordinator?

The role involves coordinating with stakeholders for smooth service operations, handling logistics requests, tracking parts and orders, managing hotline customer complaints for India, and preparing weekly and monthly MIS reports on service activities.

What is the company culture like at Beckman Coulter Life Sciences?

The company emphasizes flexible hybrid working arrangements, enriching careers, trying new things, working hard, advancing skills with guidance from dedicated leaders, and support from the Danaher Business System tools within a stable global organization.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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