Service Colleague at Ada

Birmingham, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Naturally friendly and enthusiastic approach to learning new skills across different departments
Willingness to work late shifts, nights, and weekends
Flexible with work patterns to fit operational needs
Passion for providing excellent customer service and helping customers find what they need

Responsibilities

Work across multiple departments, including checkouts, pizza preparation, picking for home deliveries, and replenishing shelves
Serve customers and provide a great shopping experience
Collaborate with the team to maximize sales and deliver a great online shopping experience
Ensure the efficient running of stores 24/7

Skills

Key technologies and capabilities for this role

Customer ServiceRetail OperationsCheckoutStock ReplenishmentOrder PickingTeamworkNight Shifts

Questions & Answers

Common questions about this position

What is the pay rate for the Service Colleague position?

The pay rate is £15.14 per hour.

Is this a remote or on-site role, and what are the shift requirements?

This is an on-site role at the Queslet location with night shifts, 16 hours per week on a fixed-term part-time contract. Late and weekend working is required, with flexible shift patterns to fit around your lifestyle.

What skills or qualities are needed for this Service Colleague role?

You'll need to be naturally friendly, enthusiastic about learning new skills across departments, and passionate about delivering great customer service and working as a team.

What benefits are offered to Service Colleagues?

Benefits include 15% colleague discount on shopping from day 1, discounted rates on Asda services, flexible pay access via Stream, company pension, wellbeing support like 24/7 virtual GP, inclusion networks, excellent parental leave policies, and special offers.

What makes a strong candidate for this role?

Strong candidates are naturally friendly, team-oriented, eager to learn across departments like checkouts, pizza making, picking, and replenishing, and committed to providing excellent customer service.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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