Server

About the Role

A Server at Level99 provides exceptional hospitality, creating a warm and inviting atmosphere for all restaurant guests and entertainment players with genuine enthusiasm. They anticipate guest needs, possess extensive food and beverage knowledge, and work effectively with the team to ensure seamless and exemplary service.

Responsibilities

• Warmly greet guests ensuring a warm welcoming but not overbearing table presence
• Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need
• Convey enthusiasm for our food and beverage menus while maintaining proper knowledge of the menu and food allergies within dishes
• Work as a team at all times, looking to support one another and prioritize on behalf of the guest
• Accurately process transactions using the POS system including guest payments and order tracking
• Understand and follow the steps of service
• Check identification of guests to verify they are of legal drinking age
• Be proactive about keeping the server stations stocked and your section clean and clear
• Review daily tasks checklist to have the dining area clean and ready for service
• Run food, bus tables and contribute to the guest experience
• Comply with all health, safety and hygiene standards and policies
• Perform all other duties as needed

Position Requirements

• Previous experience as a Server or Bartender
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies
• Organized with strong attention to detail
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude – leading by example
• Must be 18 years old or older, the legal age to serve and/or bartend

Other Desirable Skills & Experience

• Previous high volume experience
• Strong knowledge of beer and cocktail programs
• Experience with POS and KDS systems

Working Conditions

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast-paced, ever-changing work environment

Who We Are

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

You Might Be a Fit on the Level99 Team If You…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of