Senior UX Researcher at UserTesting

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

8+ years of experience (inferred from "8+ year" in the job description)

Responsibilities

Lead and conduct generative and evaluative research to inform product strategy, design decisions, and roadmap prioritization
Measure the impact of research by tracking how insights influence product direction and outcomes
Partner with data science, customer success, and support teams to triangulate insights from multiple data sources
Partner closely with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle
Identify high-impact research opportunities and determine the most appropriate methods to address them, balancing speed, rigor, and business needs
Design and implement scalable research programs and frameworks that drive continuous user understanding across teams
Develop deep domain expertise in key user personas, workflows, and pain points within our two-side marketplace (customers and test participants)
Communicate research findings with clarity and influence—creating artifacts, presentations, and narratives that inspire action across cross-functional stakeholders
Mentor and coach other researchers and team members in research best practices and methodologies
Advocate for research operations and infrastructure improvements to increase research quality and efficiency
Drive alignment around user needs and behaviors through workshops, journey maps, personas, and other research deliverables
Foster a culture of curiosity, empathy, and evidence-based decision making within the product organization

Skills

Key technologies and capabilities for this role

UX ResearchUser TestingHuman InsightsQualitative ResearchExperience ResearchParticipant RecruitmentUsability Testing

Questions & Answers

Common questions about this position

What is the salary for the Senior UX Researcher position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What are the main responsibilities for this Senior UX Researcher role?

You will lead and conduct generative and evaluative research, measure research impact, partner with data science and other teams to triangulate insights, collaborate with product managers, designers, and engineers, and identify high-impact research opportunities.

What is the company culture like at UserTesting?

UserTesting has a passionate group focused on transforming how companies understand and connect with customers, empowering teams to build exceptional experiences through human insight and shared understanding.

What makes a strong candidate for the Senior UX Researcher role?

Strong candidates will have experience building user empathy, leading hands-on research, designing strategic research programs, partnering cross-functionally, and influencing product decisions with scalable insights.

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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